Availability of the Requirements of the American Malcolm Baldrige National Quality Award (MBNQA) in Diyala Electric Industry
Volume 38, Issue 124, Pages 105-122
AbstractToday, all business organizations are concerning with obtaining quality certificates for the good and service, not only to meet competitors and achieve customer satisfaction only, but also to help in measuring the performance of the organization and to see whether it is successful or not. The current study aims at showing the extent of the requirements ofMalcolm Baldrige National Quality Award (MBNQA) in Diyala Company for Electrical Industries. This company is selected as it is certified by ISO 9001 - 2008. This study adopted the theoretical side of its subject, while the practical side has designed a checklist according to (MBNQA) standards, and the data are collected through the checklist and then analyzed to determine the application gap and to prove the hypotheses of that study, as well as to enhance the results of the analysis in the Pareto and Ishikawa scheme to see the gap and its causes according to priority using Excel Program. After completing the practical side, the study has arrived at many conclusions, according which some recommendations are presented to serve the company and help obtaining an award as such or at least apply a high percentage of its marks.
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