The Requirements of Applying Total Quality Management in the General Administration of Civil Affairs Applied study in the general Administration of civil Affairs in Dohuk and Arbil provinces
2008, Volume 30, Issue 92, Pages 257-287
This study aimed at identifying the requirement of applying total quality management in the general administration of civil affairs and the readiness of the responsible for applying the total quality management and exploring the future policies which lead to apply the total quality management. The researcher used a descriptive analytical procedure for analysis the data and used questionnaire to collect data. The sample was some officers in the General Administration of Civil Affairs. The researcher used random sample (198 officers) from the total number of the officers (104 officers), then the researcher used statistical analysis (SPSS program). The most important results the researcher arrived to be that there are necessary requirement which are seen by the studying sample for total quality management application and there recommending which are desiring attention portend the studying sample represented by training requirement ,managing , organizing , motivating social and technical .The most important recommendation which are recommended by the researcher is the focusing and the training special sides satisfying with personal characters for the persons of the studying and studying all the Providing the required requirements and Investigating and analysis the results of this research which constitute a successful step towards applying total quality management and also for executing the business which the general administration of civil affairs.
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