Balanced Scorecard To Measure Performance In Service Organizations - An Applied Study
Volume 36, Issue 116, Pages 124-151
Imposed changes subsequent to the environment surrounding units economic shift attention in the area of performance measurement to use measurements of non-financial as well as financial metrics, so consistent performance measurement system with these variables to help economic units to achieve their strategies, The research problem is the inability of performance measurement systems traditional to provide information that contributes to the development of performance, this dealt with the dimensions of performance measurement, the researcher concluded because of the impact of the measures of financial and non-financial as independent variables on the financial performance of the present and future as the dependent variable.
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