The Psychological Impacts of Dealing With Islamic Banking Services: A Field Study for the Syrian Customer
Volume 36, Issue 116, Pages 71-84
The study aimed to shed light on the banking services offered by Islamic banks and the most important advantages offered to customers through a poll for managers and the staff of Islamic banks in Syria, and their keeping pace with the developments in the 3Islamic economy ;and also showing that the interest in the client's needs and trends are of the important psychological factors for success and excellence . To achieve the objectives of the study ,a questionnaire was designed and distributed to the society of the study represented by Islamic banks in Syria ; while the study sample was represented by the International Islamic and AL-Sham banks . The number of distributed questionnaires was (40) ; (33 ) questionnaires were recalled; (3) questionnaires were excluded for lack of suitability to use ; the study found the following : 1.The psychological trends have had a specific impact on customers dealing with the Islamic banking services 2.As there is a statistically correlation between the Islamic bank’s study for the psychological attitudes for customers and the increased demand for its banking services 3.There is a statistically correlation between the presence of a strategy to change the psychological trends and the increased demand for Islamic banking services.
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